Who we are

This website is operated by Mortgage International Ltd, trading as Mortgage Adviser London. We are an appointed representative of The Right Mortgage Limited, which is authorised and regulated by the Financial Conduct Authority (FCA Ref: 478810).

Our registered address is: 3rd Floor, 207 Regent Street, London, W1B 3HH.

For data protection enquiries, contact us at: admin@mortgageinternational.co.uk

What personal data we collect

When you use this website or contact us, we may collect:

Name, email address, and telephone number (from contact forms)
Financial information you provide in connection with mortgage advice (income, outgoings, deposit, property details)
IP address and browser information (collected automatically by our website)
Any other information you choose to provide to us

How we use your personal data

We use personal data to:

Respond to your enquiries and provide mortgage advice
Process mortgage applications on your behalf
Comply with our regulatory obligations as an FCA regulated firm
Improve our website and services
Send you information about our services where you have consented or where we have a legitimate interest

Our lawful bases for processing include: contract performance (to provide the service you have requested), legal obligation (to comply with FCA regulatory requirements), and legitimate interests (to run and improve our business).

How long we retain your data

As an FCA regulated firm, we are required to retain client records for a minimum of 5 years from the end of our relationship. For mortgage advice, records are typically retained for the duration required by our regulatory obligations, which may extend beyond the end of our relationship.

Website enquiry data that does not progress to a client relationship is retained for 12 months.

Who we share your data with

We may share your personal data with:

Mortgage lenders and product providers (as part of the mortgage advice and application process)
The Right Mortgage Limited (our appointed representative principal, for regulatory oversight)
Our technology providers (website hosting, email, and CRM — who process data on our behalf as data processors)
Regulatory bodies (FCA, Financial Ombudsman Service) where required by law

We do not sell your personal data to third parties.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (subject to our regulatory retention obligations)
Object to processing based on legitimate interests
Request restriction of processing
Data portability (where processing is based on consent or contract)

To exercise any of these rights, contact us at admin@mortgageinternational.co.uk.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses cookies to ensure the site functions correctly and to improve your experience. Essential cookies are required for the site to operate. We do not use advertising cookies or sell data to advertising networks.

Changes to this policy

We may update this privacy policy from time to time. The most recent version is always available on this page. We will notify you of significant changes where we have your contact details.

Privacy Policy